HOW DO I PLACE AN ORDER ?

When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colours or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart.

You may view your shopping cart at any time buy clicking on the shopping cart icon located at the top of each page.When you view your cart you can change product amounts or remove products or personaliisation.When you are completely satisfied with your order please click "Checkout". This will take you to our payment page where you can decide how you wish to pay. Using Paypal, Google, Post us a cheque or pay over the phone.

All transactions are encrypted for your security.Once your order is approved, you will receive a confirmation e-mail that contains your order details.

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CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?

You can order a single product to see the quality of it before you purchase the full quantity

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CAN I PLACE AN ORDER OVER THE TELEPHONE?

You may place your order by phone at 0845 956 9777 for non personalised items. Any one of the team will be delighted to take your order using our secure payment services. Or send us an email with a landline number and we can call you at a mutually convenient time.

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WHAT IF I DON’T HAVE TIME TO COMPLETE MY ORDER?

If you have items in your shopping cart and you have to leave, please logout and the system will add the items into your wish list. When you return log in and you will be taken back to your items in your wish list and you can add them into your cart again.

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WHY DO I HAVE TO GIVE PERSONAL DETAILS?

We only ask for the details we need to process your order, but it is important that you give us your correct email and postal addresss.

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I HAVE PLACED AN ORDER BUT NOT HEARD FROM YOU

If you do not receive an email from us within 24 hours please check your spam box and send us an email to confirm your order. You can also log in to look at the history of your order.
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HOW LONG WILL IT BE BEFORE I RECEIVE MY ORDER?

Every product on our site gives you the number of working days within which we will usually dispatch your order to you, if the item is in stock. You should add a further 2 or 3 working days for delivery to mainland UK. Please note that we will not be held responsible for postal or courier delays. In the event that gifts are returned to us because of incorrect addressing or non collection, there will be a £5 admin. charge to resend the gift, when it is returned to us.

If we are awaiting a delivery of any of the products you order we will send you an email with the expected delivery time.

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DO YOU DO SPECIAL DELIVERY?

If we are able to get a product to you more speedily it will be stated on the product page with the associated cost. The charge is per order NOT per item, so only select special delivery against one item.

If there is not an option for special delivery on an item please email us and if we have the item(s) in stock we can quote for special delivery.

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HOW MUCH DOES IT COST FOR POSTAGE?

Each product states whether postage is included or calculated at checkout time based on the weight of your products and you will be advised of the price when you have entered your delivery address.

Where postage is not included we charge between £2.95 and £7.95 (UK Mainland) which will be added to your order as you proceed through the checkout.  We offer you FREE SHIPPING on orders over £149 to UK Mainland.

If your package is heavy or outside mainland England we may have to obtain a price from our couriers. We will endeavour to do this within three working days. You will receive an email from us with the postage cost with a link to Paypal to make the payment.

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WILL YOU DELIVER TO THE PERSON I AM BUYING FOR?

YES - when you check out you will be asked for the delivery address which can be different to your address. Most of our personalised gifts can be gift wrapped and this will be shown on the product page. You can use the order comments box for the gift message.

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HOW WILL MY PARCEL BE SENT?

Personalised Gifts costing less than £35 will be sent Royal Mail 1st class post and over that price by courier.
Personalised Gifts with special delivery will be dispatched on a Next Day signed for service.

Wedding Favours and Accessories weighing less than 1.5kg will be sent Royal Mail 1st class recorded delivery and over 1.5kg with a courier service. We will advise on postage for items over 20kg.


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DO YOU DO GIFT WRAPPING?

Most of our personalised gifts can be gift wrapped and this will be shown on the product page. We use silver wrapping paper with burgundy ribbon and you can use the order comments box for the gift message.

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WHAT DOES WE WILL ADVISE MEAN ON SHIPPING?

If your package is heavy or is to be delivered outside mainland England we may have to obtain a price from our couriers. We will endeavour to do this within three working days. You will receive an email from us with the postage cost with a link to Paypal to make the payment.

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HOW DO I TRACK MY ORDER?

Login to the site with your email address and password. Click the History button at the top right of the screen and you will be presented with a list of the Orders that you have placed with us. They will be updated as your order goes through the order process and you will also be sent email updates.

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DO YOU SHIP INTERNATIONALLY ?
We ship most of our products internationally. Please contact us if you require more information.

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HOW CAN I FIND A SPECIFIC PRODUCT?


Type in a keyword in our search box at the top right of the screen or if you have the product number you can type that into the search box. The products button on the top menu will take you through all of the products we currently have.

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HOW DO I PERSONALISE PRODUCTS?

The personalisation options are displayed on the product page, please check your order before proceeding to checkout. You can layout your personalisation as you would like us to do it BUT please check the number of characters and your spelling. The maximum number of characters stated includes spaces.

We will personalise products as per your specification and will only replace items where we have made a mistake or they are defective.

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IS A PRINTED CATALOGUE AVAILABLE?

You can purchase a catalogue of our Wedding Accessories but it does have US pricing. We do not provide a hard copy of our Personalised Gifts and Favours as they are constantly changing.

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CAN MERCHANDISE BE RETURNED?

If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact).  We will issue a full refund for the price you paid for the gift - excluding postage - as soon as we have received the item(s) back.  Please note we will not pay return shipping costs and you should obtain proof of posting.

Personalised gifts may only be returned if we have made an error on the product or if it is defective. Please contact us before returning.  We will require the item and it's original packaging of course, and please keep all shipping & delivery receipts to provide proof of return.

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CAN I GET A REFUND?

If you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the gift - excluding postage - please note we will not pay return shipping costs.

Personalised gifts may only be returned if we have made an error on the product or if it is defective. We will require the item and it's original packaging of course, and please keep all shipping & delivery receipts to provide proof of return.

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WHICH CREDIT CARDS DO YOU ACCEPT?

We accept all of the major credit cards including Maestro via our secure Payment Processor Protx.  We also accept Paypal and Google payments. All payments are to our parent company FabGifts4u Ltd.

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CAN I PAY WITH PAYPAL?

Yes, you can pay with your paypal account and also with Google’s new payment processor – Google Checkout. You can also pay us securely using Protx and over the phone.

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WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?

You can post us a cheque made payable to FabGifts4U Ltd, 41 Turmore Dale, Welwyn Garden City, Herts, AL8 6HT. Please note that your order will not be processed until we have received your cheque.

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WHERE DO I SEND MY CHEQUE?

Make your cheque payable to FabGifts4U Ltd, and post it to us at 41 Turmore Dale, Welwyn Garden City, Herts, AL8 6HT. Please note that your order will not be processed until we have received your cheque.

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WILL VAT BE CHARGED ON MY ORDER?

All of our prices include VAT at the standard rate.

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